Terms of Service
Effective Date: 2025.09.15
Welcome to TACKL Solutions. By accessing our website or purchasing and using our services, you agree to these Terms of Service. If you do not agree, do not use our services.
1. Scope of Services
TACKL Solutions provides business to business services. Our services include AI chatbots, AI voice agents, premium web development, and related consulting and support.
2. No Accounts or Logins
We do not provide user accounts on our website. Access to deliverables or tools is provided through links, files, embeds, or third party platforms as agreed in writing.
3. Orders, Proposals, and Changes
3.1 A written proposal, order form, or statement of work describes scope, pricing, timeline, and deliverables.
3.2 Work outside the agreed scope is billed at our then current rates after written approval.
3.3 Timelines depend on your timely feedback and materials.
4. Payments and Billing
4.1 Prices, setup fees, subscription tiers, and payment terms are stated in the order.
4.2 Unless stated otherwise in writing, all fees are non refundable.
4.3 Late payments may pause delivery until paid. You are responsible for all taxes and bank fees.
5. Client Responsibilities
5.1 You supply accurate content, data, and brand assets and you confirm you have the rights to use them.
5.2 You will not submit illegal, harmful, or infringing content and you will not use our services for unlawful purposes.
5.3 You will review and approve deliverables within reasonable time so we can proceed.
6. Third Party Services
Our solutions may rely on third party platforms and APIs. Their availability, pricing, and terms are outside our control and may change. You agree to comply with those third party terms when applicable.
7. Deliverables and Intellectual Property
7.1 TACKL Solutions owns all pre existing and underlying methods, frameworks, templates, libraries, and tooling.
7.2 Upon full payment, you receive ownership of the final project specific deliverables identified in the order, such as the website code we custom build for you and final design assets, excluding our pre existing IP and third party components.
7.3 We grant you a non exclusive license to use our underlying IP only as embedded in the deliverables to operate your solution. You may not extract, resell, or sublicense our IP.
7.4 You own your data and your trademarks. You grant us a limited license to use your name and logo to provide the services and to showcase the work in our portfolio unless you object in writing.
8. Content, Data, and Privacy
8.1 You are responsible for the lawfulness of data you provide.
8.2 Each party will protect confidential information that is marked confidential or should reasonably be considered confidential.
8.3 We process personal data according to applicable law. A separate Data Processing Agreement can be provided when required.
9. Service Levels and Changes
We aim for high availability and performance but uninterrupted service is not guaranteed. We may improve, update, or modify the website and services at any time.
10. Warranties and Disclaimers
The services and deliverables are provided "as is". We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non infringement. We do not provide legal, tax, or financial advice.
11. Limitation of Liability
To the maximum extent permitted by law, TACKL Solutions is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or data loss. Our total liability for any claim is limited to the amount you paid for the service giving rise to the claim in the twelve months before the event.
12. Indemnification
You will indemnify and hold harmless TACKL Solutions against claims, losses, and costs arising from your content, your misuse of the services, or your breach of these Terms.
13. Term and Termination
13.1 Project based engagements end upon delivery and acceptance as defined in the order.
13.2 Subscriptions renew as stated in the order and can be terminated by either party according to the notice period in the order.
13.3 We may suspend or terminate services for non payment or material breach. Upon termination, fees already paid are non refundable and amounts owed become immediately due.
14. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including outages of third party providers.
15. Governing Law and Disputes
These Terms are governed by the laws of Sweden and applicable EU law. Courts in Sweden have exclusive jurisdiction.
16. Changes to These Terms
We may update these Terms at any time. The updated version applies upon posting. Continued use of the services means you accept the changes.
17. Contact
TACKL Solutions
Email: Contact@tacklsolutions.com